Manage Time Entry

Create, update, or retrieve a time entry against a ticket. Time entries track hours spent on tickets and can include cost data. Specify a timeEntryId to update/retrieve, or a ticketId to create a new entry.

Manage Task

Create, update, or retrieve a task. Tasks can be standalone or associated with tickets. Specify an existing taskId to update or retrieve, or omit it to create a new task.

Search

Search across tickets, contacts, or accounts using keyword-based queries. Specify the module to search within and optional filters. Returns matching records with basic details.

List Tickets

List support tickets with optional filtering by department, assignee, status, and sorting. Returns paginated results.

List Tasks

List tasks with optional filtering by department and status.

Create Ticket

Create a new support ticket in Zoho Desk. Supports setting subject, description, contact, department, priority, status, assignee, due date, category, channel, and custom fields.

Manage Contact

Create, update, or retrieve a customer contact. Use this to manage customer contact records in Zoho Desk. Specify an existing contactId to update or retrieve, or omit it to create a new contact.

List Articles

List knowledge base articles within a specific category. Also supports listing KB categories if no category ID is provided.

Delete Ticket

Permanently delete a support ticket by its ID. This action cannot be undone.

List Agents

List support agents with optional filtering by department and status. Can also retrieve a specific agent by ID.

List Departments

List all departments in the organization. Optionally retrieve a specific department by ID.

Update Ticket

Update an existing support ticket. Change subject, description, status, priority, assignee, due date, category, and custom fields. Can also move a ticket to a different department or merge tickets.

Reply to Ticket

Send an email reply on a ticket. Creates a new thread (email conversation entry) on the ticket. Use this to respond to the customer or forward the ticket.

Delete Contact

Permanently delete a customer contact by ID. This action cannot be undone.

Delete Article

Permanently delete a knowledge base article by ID. This action cannot be undone.

Get Ticket

Retrieve a support ticket by its ID, including details like subject, description, status, priority, assignee, contact, threads, and comments. Optionally include related data.

List Accounts

List company accounts with optional sorting and pagination.

Manage Article

Create, update, or retrieve a knowledge base article. Specify an articleId to update or retrieve an existing article, or provide a categoryId to create a new one. Articles support HTML content, status management, and SEO metadata.

Delete Task

Permanently delete a task by ID. This action cannot be undone.

Delete Account

Permanently delete a company account by ID. This action cannot be undone.

Manage Account

Create, update, or retrieve a company account. Accounts represent organizations/companies in Zoho Desk. Specify an existing accountId to update or retrieve, or omit it to create a new account.

Add Ticket Comment

Add a comment to an existing ticket. Comments can be public (visible to the customer) or private (internal notes visible only to agents).

List Contacts

List customer contacts with optional sorting and pagination.