Built by Metorial, the integration platform for agentic AI.
Provider Summary
manage support tickets
manage contacts and accounts
create knowledge base articles
track agent availability
log time entries
manage tasks and calls
search tickets and contacts
handle ticket attachments
configure webhook notifications
manage departments
Manage customer support tickets, contacts, accounts, and knowledge base articles. Create, update, search, and delete support tickets with custom fields, priorities, statuses, and assignments. Handle ticket threads (email conversations), comments, attachments, and approvals. Manage customer contacts and company accounts with associated activities. Create and organize knowledge base articles with categories, translations, and versioning. Track agent availability and channel preferences. Log time entries against tickets and tasks with cost tracking. Manage tasks, calls, and calendar events tied to support operations. Configure departments for ticket routing and agent assignments. Search across tickets, contacts, accounts, and other modules. Receive real-time webhook notifications for changes to tickets, contacts, accounts, agents, articles, tasks, calls, time entries, and instant messaging sessions.
This integration is licensed under the AGPL-3.0 License.
Built with ❤️ by Metorial