Built by Metorial, the integration platform for agentic AI.
Provider Summary
manage support tickets
manage contacts and companies
add ticket replies and notes
manage knowledge base articles
track time entries
configure automation rules
manage canned responses
manage agent groups
handle satisfaction surveys
send WhatsApp messages
Manage Freshdesk support tickets, contacts, companies, conversations, knowledge base articles, time entries, and helpdesk metadata. Create, update, search, and delete the core records agents use every day, inspect field definitions and routing metadata, and read account, SLA, business-hour, product, satisfaction-rating, and canned-response information.
Sends a reply on a ticket visible to the requester. Can also add internal notes for agent-only collaboration.
Creates a new knowledge base article in a specified folder.
Creates a new company in Freshdesk. Companies group contacts and can be associated with tickets. Supports domains for automatic contact association, industry classification, and custom fields.
Creates a new contact in Freshdesk. Contacts represent customers who submit support tickets. Supports email, phone, company association, tags, and custom fields.
Creates a new support ticket in Freshdesk. Supports setting subject, description, requester, priority, status, assignee, tags, and custom fields. Can also create outbound email tickets to initiate customer conversations.
Deletes a company from Freshdesk.
Soft deletes a Freshdesk contact.
Deletes a ticket from Freshdesk. The ticket is moved to trash and can be restored from the Freshdesk UI within 30 days.
Retrieves Freshdesk account details for the connected helpdesk.
Retrieves a single knowledge base article by ID.
Retrieves full details of a company by its ID including domains, health score, account tier, and custom fields.
Retrieves a contact's full details by their ID, including email, phone, company association, tags, and custom fields.
Retrieves the currently authenticated Freshdesk agent.
Retrieves Freshdesk helpdesk-level settings.
Retrieves a single ticket by ID with full details. Optionally includes conversations, requester info, company info, and stats (resolution/response times).
Lists Freshdesk business-hour schedules.
Lists folders that organize Freshdesk canned responses.
Lists canned responses in a Freshdesk canned response folder.
Lists agents in the Freshdesk helpdesk. Can filter by email or state. Returns agent details including contact information, roles, and group memberships.
Lists all companies in Freshdesk with pagination support.
Lists contacts from Freshdesk with optional filtering by email, phone, company, or state. Returns paginated results.
Lists all conversations (replies, notes, forwards) on a ticket. Returns the full conversation history including public replies and private agent notes.
Lists Freshdesk field definitions for tickets, contacts, or companies.
Lists all agent groups in Freshdesk. Groups are used for ticket assignment and routing.
Lists tickets from Freshdesk with optional filtering, ordering, and pagination. Can filter by updated timestamp and include related data. Returns up to 30 tickets per page.
Browses the knowledge base hierarchy. Lists categories, or folders within a category, or articles within a folder depending on the parameters provided.
Lists Freshdesk products configured for the helpdesk.
Lists Freshdesk satisfaction ratings across tickets.
Lists Freshdesk SLA policies.
Lists all time entries logged on a specific ticket. Shows agent, hours spent, billable status, and notes.
Logs a time entry on a ticket.
Updates a Freshdesk time entry.
Deletes a Freshdesk time entry from a ticket.
Searches companies using Freshdesk's filter query language.
Searches contacts using Freshdesk's filter query language. Supports filtering by name, email, phone, company, and custom fields.
Searches tickets using Freshdesk's filter query language. Supports filtering by standard and custom fields with logical operators.
Updates an existing company's details. Only provide the fields you want to change.
Updates an existing contact's details. Only provide the fields you want to change.
Updates an existing ticket's properties such as status, priority, assignee, subject, tags, type, and custom fields. Only provide the fields you want to change.
This integration is licensed under the FSL-1.1.
Built with ❤️ by Metorial