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Provider Summary
manage support tickets
search tickets and users
manage knowledge base articles
create and manage users
manage organizations
list ticket comments
inspect ticket fields
list agent macros
list ticket views and groups
Manage Zendesk Support tickets, ticket comments, users, organizations, Help Center articles, ticket views, groups, ticket fields, and macros. Create, update, resolve, and delete support tickets with assignments, priorities, tags, comments, and custom fields. Search across tickets, users, groups, and organizations, and inspect Help Center categories and sections before managing articles.
Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.
Permanently deletes a support ticket from Zendesk. This action cannot be undone.
Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.
Lists comments on a Zendesk support ticket, including public replies, internal notes, authors, HTML/plain bodies, and attachment metadata.
Lists Zendesk system and custom ticket fields. Use this before creating or updating tickets with custom field values.
Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.
Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.
Lists shared and personal Zendesk macros available to the current user. Macros define reusable ticket actions agents can apply in Zendesk.
Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the Search tool instead.
Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.
Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.
Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.
Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the Search tool for more complex user queries.
Performs a full-text search across Zendesk resources including tickets, users, organizations, and articles. Supports the Zendesk search query syntax with field filters, tags, dates, and boolean operators.
Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).
This integration is licensed under the FSL-1.1.
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